Custom Orders refer to those which are built by Creekside Woodworks in accordance with the specific attributes you requested (e.g., finish, color, size, etc.) and are not readily available in “as is” condition for purchase.

It depends. We have done many custom orders, including bookshelves, video game organization systems, fireplace mantles, leaning wall shelves, and more. Contact us if you have an idea -- we may be able to help. If we do not believe we can reasonably accommodate your request due to complexity, we will let you know ahead of time.

Custom Orders take time. We do not want to rush an item and sacrifice quality for the sake of closing out an order sooner. We often do not give a definitive timeline for when an order will be completed. Instead, we provide estimates. If you need something finished by a particular date, please let us know and we can do our best to accommodate you if time and our other orders permit. Ideally, though, it is best for you to get your requests in as soon as possible!

Please check the Request a Custom Order page for more information, or feel free to contact us.

Yes. Often times, custom orders are made with specific taste and spaces in mind that may not work for other people. This requires additional thought, effort, and planning. To secure your space in line for a custom order, we require a deposit of 30% of the item's value. The deposit must be paid in full, and you must sign a Custom Order Agreement, before Creekside Woodworks will begin any work on your Custom Order.

No. All deposits for Custom Orders are non-refundable. We realize that people may change their mind. However, deposits are non-refundable because once they are paid, Creekside Woodworks has set aside time to complete your particular project and began purchasing materials to build it. You will be asked to sign a Custom Order Agreement acknowledging this at the same time you pay your deposit.

Once your deposit has been paid, the remaining balance of the cost of your Custom Order is due upon acceptance of the Custom Order (e.g., at pick-up, delivery, or at the time of shipping).

Thanks for submitting your request! We will take a look and try to get back with you in 24-48 hours. If we think we can take your project on, we'll let you know and contact you to get some more information. If we can take your project, you will be asked to sign a Custom Order Agreement and pay a non-refundable deposit.